In general, returns will be accepted within 30 days of receipt and either exchanged for a replacement item or given full credit for the returned items, based on customer preference.

• Items returned for credit need to include a copy of the invoice with the items circled and instructions for what action is to be taken.
• Please also send us an email at support@xsgear.ca with "Return Request" included in the subject line and your preferences for any returned items in the body of the email.
This will alert us to expect your return and ensure that your return is taken care of as quickly as possible.
• If you need an extra copy of your invoice, you can print one out online from the 'My Account' area.

• We cannot accept partial returns of items that have been used or distributed unless they are defective in construction. This includes items such as Postcards, Comparison Charts, Stickers, Order Forms, etc.
• Put more simply, please don't use half of your cards and then decide you don't like them and want a refund. If you are dissatisfied with an item, please return the entire item.
• Clothing returns must be unworn (trying them on is ok)
• If you have any questions regarding a return, please contact us at support@xsgear.ca.

XS Gear Canada
151-10090 152nd Street
Suite #318
Surrey, BC V3R 8X8